Shipping Info

Thank you for trusting us and our little fairies. We care deeply about the security and handling of these special books. We know you're giving this gift for a special moment, and we don't want anything to get in the way of that. It's hard to get to cloud nine if your package is late. We want them to get to you on time, and in great condition. That's why we go the extra mile.

Shipping time frames depend on the country you're shipping to. In some countries we print and ship locally through the trusted postal service. In others, we ship overseas, but always with trusted carriers. Our goal is to send you this breathtaking, personalised book in perfect shape, so that you can be sure to get those ear-to-ear smiles on that special day.

We offer the following shipping options, depending on where you are: 

Countries Serviced

Carrier Delivery Time
United States
Pitney Bowes Standard
4-12 Days
United Kingdom RoyalMail 48 Tracked 4-7 Days
Canada
Purolator Ground
4-9 Days

 

The shipping costs will be calculated at the Checkout based on the shipping method of your choice.

All orders will be scheduled for shipment in 1-3 business days. Orders placed after 11AM (GMT+1) on Fridays may not be processed for shipping until the following Monday morning.

Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way 🚚💨”. This will contain your tracking information!*

*If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders.

The shipping services offered are subject to change depending on carrier reliability; based on extreme delays caused by weather or overall package volume. 

US Orders:

*All orders can take anywhere between 2-10 business days for final delivery. These transit times are estimates given by our carrier partners and will be calculated at checkout; we do not file claims for late deliveries and shipping costs are not refundable. If you have any questions about shipping or delivery, please contact our Customer Success Team

 

Returned to Sender:

In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our Customer Success Team.

Shipping Disclaimer:

Once your order has been shipped out, the Ridge is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our Customer Success Team. is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided.

 

Shipping FAQ:

Where will my order ship from?

Your order will be produced and ship from our printing partners in the United States. 

Can I upgrade my shipping after my order has been placed?

We process and ship all orders as quickly as possible. Once your order is placed we are unable to edit your order’s selected shipping.

Can my parcel be redirected to a different address?

Once your order is placed, we are unable to make any changes to the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes which could impact a successful delivery.

My order’s shipping has been delayed. 

Unfortunately there may be delivery delays due to reasons outside of our control such as carrier delays, severe weather, natural disasters, or labor strikes. We ship all orders within 1-2 business days and once shipped provide a Tracking Confirmation email to your email address on file. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.

Do you offer express shipping?

Unfortunately at this time we do not offer Express shipping. 

What if my package is late?

We appreciate your patience. We ask that you wait four additional business days beyond your  Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.

*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.

My package says delivered, but I didn’t receive it.

We ask that you please allow 3 additional business days past the “delivered” scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us. NOTE: Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

Do you offer express shipping?

this depends on your location. If yes you can choose this option within the checkout-process.

 

*If you have any further questions regarding shipping or your order's tracking status, please feel free to contact our Customer Success Team at: support@ifbook.com